INDIVIDUAL COMMUNICATIONS PROGRAMME

This programme is designed for one on one sessions with the individual client.

Communication skills in today’s world are of the utmost importance and a set of skills with which most of us need much help. These people skills are an essential part of today’s new business arena. There are many levels that soft skills need to be addressed in order be an effective and productive communicator.

1. Creating and improving one’s self-confidence and self-image. Addressing the manner in which the individual both listens and reacts to information from others. Emotional responses and insecure ego driven reactions are often the cause of miscommunication and explosive, destructive outcomes.
   
2. The skill to communicate clearly and effectively both verbally and non-verbally, attention to body language, mind set and perception is vital to great communication. Projecting and presenting the positive image you wish people to receive is a balance between mind, body and spirit.
   
3. Speaking clearly, concisely and relaying information with impact. This focuses on building the individual’s vocal toolbox. Tone, positive choice of language and creating a vibrant energy to communicate information. If a more intensive training of the client’s sound is required, the three-month speech programme is recommended.
   
4. Developing a healthy sense of awareness of both oneself and others. Creating communication that embodies respect, ethics and outcomes driven solutions. Cross cultural awareness and appreciation is also addressed.
   
5. The ability to communicate with confidence and clarity goes a long way to expanding and productively developing both the individual and their working environment. This adds enormous value to both the individual and their company. Facilitating the creativity and initiation of ideas in the work place.

 

PROGRAMME STRUCTURE:

The initial interview:

This is to establish the individual’s areas of weakness and concern in the work place. A brief meeting with the direct management before interviewing the candidate is required in order to set mutually satisfactory goals for both parties. In cases where the training is for top-level management, self ascertained weaknesses and goals are established.

10 Session Module:
In the initial 10 sessions we address the confidence levels and assessed goals of the individual. Each programme is uniquely designed with exercises, writing techniques and reading material that will address the individual’s areas of weakness. Other coaching methods employed are the use of video recording and a vocal CD, when necessary.


Although each individual has a unique profile, here are some of the areas most commonly addressed:

• Lack of communication confidence when dealing with authority figures or pressurised situations. (This can be anything from anxiety when answering the phone to feeling tongue tied and frozen when in high-level meetings or giving public presentations).
• Poor conflict resolution skills and overly aggressive communication.
• Poor vocal delivery e.g. vocal projection, pronunciation, pace and energy when delivering information, instructions or presentations.
• Poor ability to construct information for a dynamic and concise delivery.
• Poor listening skills.
• Poor body language and physical presentation (including eye contact).
• Uninspiring and limited use of the English language.
• Poorly developed ability to think and create solutions “outside the box”.

Sessions will be one hour in length. At the end of the 10 sessions there is a review of both the progress made and areas that still need to be further addressed. It is important to note that sustained results are achieved only through thorough training and, while some of the goals may be met, further work may be required for others. As well as the individual’s established goals, throughout these sessions the basis of good communication in the workplace is clarified and defined. Broadening of both personal vision and a vision of how the individual may contribute productively to the company are also experienced.

* Please note that sessions that are not cancelled within 24 hours will be counted.